Request help from your multifunction printer

Request Help' is a Brother service that enables your IT administrator or printer service provider to easily troubleshoot errors that may occur. You simply press the ‘Request Help’ icon on the control panel if you have any fault on your machine and a full diagnostic report is created and automatically emailed to your IT administrator.

• Quickly and efficiently diagnose technical issues

• IT administrator will have all the information they require at the start of the troubleshooting process

• Simplify IT support by automating troubleshooting requests

For more information, visit:
DENMARK
https://www.brother.dk/business-solutions/request-help
FINLAND
https://www.brother.fi/business-solutions/request-help
NORWAY
https://www.brother.no/business-solutions/request-help
SWEDEN
https://www.brother.se/business-solutions/request-help
ESTONIA (English)
https://www.brother.ee/business-solutions/request-help
ICELAND (English)
https://www.brother.is/business-solutions/request-help
LATVIA (Latvian)
https://www.brother.lv/business-solutions/request-help
LITHUANIA (Lithuanian)
https://www.brother.lt/business-solutions/request-help

Requires network and internet connection.
Latest machine firmware.
Requires activation and configuration.

Mono Laser machines (Flatbed models)
DCP-L5500DN, DCP-L6600DW, MFC-L5700DN, MFC-L6800DW, MFC-L6900DWT, MFC-L6900DW, MFC-L6900DWT

Colour Laser machines (Printers & Flatbed models)
DCP-L8410CDW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW, MFC-L9570CDWT

InkJet print and flatbed models
MFC-5945DW, MFC-J6945DW, MFC-J6947DW